Why we must recognise best practice
There’s no doubt about it – credit risk and collections is a harder discipline in 2015. In fact, it’s not an overstatement to say it’s now tougher than ever.
The Financial Conduct Authority (FCA) has fundamentally changed the way business is conducted. With the full authorisation process proving as intensive and intrusive as anticipated, with audits requested every week, and as every call lasts longer, the day job is arduous.
Yet it simultaneously requires a level of delicacy and conscientiousness that would have been almost unthinkable five years ago. So far, so familiar, you might think.
But it is within this context, that regulatory change has been the driving force behind raising the bar for performance. But so has been the autonomous change within organisations, whether in financial services or not, whether they are large or small.
Whatever the reason, this environment is precisely why best practice needs to be recognised and seen to be recognised. The motivation and job satisfaction it creates is self evident.
To somehow solve customers’ financial problems, to ensure that their journey and interaction is coherent and compliant, and at the end of all this, (lest we forget), to collect legitimately what is owed? That’s a real achievement.
That’s why people should feel proud to champion their teams and peers at the Credit Today Awards on May 14.
This year’s charity beneficiary is The Money Charity, we have raised £112,000 for The Money Charity since working them with since 2007.
Here’s what they have to say:
“We’re delighted to be back at the Credit Today Awards, where we look forward to celebrating the achievements of professionals across the credit industry. For many years now the generous support of Credit Today and the award attendees has helped us to reach more and more people and help them stay on top of their money. You’ve raised over £110,000 for us in this way over the last 9 years. We hope that once again this year you’ll dig deep for our silent auction – and we look forward to seeing old and new faces on the night.”
Marcel Le Gouais