Debt Counsellor of the Year

Sponsored by Invocas Financial

Applicants can come from any sector of the consumer credit industry, including in-house collection departments, debt collection agencies, fee-charging debt management firms and free advice counsellors working in the voluntary sectors. It is important that the postholder is dealing on a regular basis with debtors experiencing genuine financial hardship. The application should describe the manner in which the individual has supported his/her department by excelling in at least one of the following areas: • Dealing sympathetically and constructively with hardship cases • Turning can’t pays into can pays where appropriate • Technical and legal knowledge • Listening and communication skills • Raising awareness of personal debt issues within the company/agency

View full shortlist