Alternative Lender of the Year
Winner: |
Wonga.com |
Shortlist: |
Morses Club
Provident Financial
QuickQuid |
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| Sponsored by: Lend Protect |
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| Presented by: Alastair Boothroyd, director of UK operations |
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Asset Finance Firm of the Year
Winner: |
Carlyle Finance |
Shortlist: |
Venture Finance |
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| Sponsored by: direct legal & collections |
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| Presented by: Steve Grima, operations director |
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Best Payment Culture Award
Winner: |
London Borough of Lambeth |
Shortlist: |
British Gas Business
Salford City Council |
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| Sponsored by: Grosvenor Credit Management & Investigations |
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| Presented by: Ben Lee, director |
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Best Use of Technology (In-house solutions)
Winner: |
Wonga.com |
Shortlist: |
HML
iQor
Legal Recoveries & Collections
Morses Club
Philips Collection Services
Shergroup
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| Sponsored by: Mackenzie Hall |
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| Presented by: Stephanie Fraser, client relations manager |
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Best Use of Technology (Third-party solutions)
Winner: |
Consumer Credit Counselling Service Voluntary Arrangements / Sawfish Software (DebtFlow) |
Shortlist: |
Future Route (CreditPal)
direct legal & collections (CallMonitor)
Grolier / Fraudscreen / Telefocus (TeleCollect)
Veolia Environmental Services / Rimilia (ALLOC8) |
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| Sponsored by: Mackenzie Hall |
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| Presented by: Graham Aylott, business development manager |
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Commercial Collector of the Year
Winner: |
Charlotte Christie, collections team leader, Hilton-Baird Collection Services |
Shortlist: |
Carla Day-Noventa, customer service advisor, EDF Energy
Richard Gibbon, commercial collections account manager, Optima Legal
Claire Sargent, negotiator, Close Credit Management
Jennifer Watkins, senior debt officer – commercial property, Hackney Council |
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| Sponsored by: insolvencynews |
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| Presented by: Graham Martin, business development manager |
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Commercial Credit Manager of the Year
Winner: |
Karen Kelsey, credit control manager, npower business |
Shortlist: |
Linda Jones, credit manager, Hewden Stuart
Deniza Kanter, global head of credit management, Alstom
Martin Kirby, finance AR specialist, Bupa
Brian Morgan, credit manager, Veolia Environmental Services
Kelly Shaw, commercial collections manager, Close Credit Management |
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| Sponsored by: Moreton Smith |
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| Presented by: Mark Smith, chief executive officer |
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Commercial Credit Team of the Year (Other)
Winner: |
Hewden Stuart |
Shortlist: |
AXA Insurance
Systemax Europe
TSL Education
Venn Group
Veolia Environmental Services |
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| Sponsored by: Graydon |
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| Presented by: Craig Evans, business development director |
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Commercial Credit Team of the Year (Utilities and Telecoms)
Winner: |
British Gas Business – Query Resolution |
Shortlist: |
Alstom
British Gas Business – Early Collections on and offshore
EDF Energy |
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| Sponsored by: Graydon |
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| Presented by: Martin Williams, stage managing director |
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Consumer Collector of the Year
Winner: |
Lisa Faulkner, telephone debt negotiator, direct legal & collections |
Shortlist: |
Joe Choudhury, customer service agent debt collections, British Gas
Aaron Kennedy, senior collector, Roxburghe
Rebecca Lyon, account officer, Cabot Financial
Lyndsey Stevenson, collections advisor, Philips Collection Services
Hayley Watson, collections agent, BPO Collections |
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| Sponsored by: Experian |
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| Presented by: Simon Waller, head of collections, UK & Ireland |
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Consumer Credit Manager of the Year
Winner: |
Tracey Swenne, head of credit & collections, Vodafone |
Shortlist: |
Mark Faithfull, collections manager, SRJ Debt Recovery
Anastasia Georgiou, operations manager, Orange
Neil Machin, head of collections, vice president, operations, iQor
Tracey Wheeler, senior manager, collections, Clarity Credit Management Solutions |
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| Sponsored by: BCW Group |
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| Presented by: Martin Sheppard, director – banking & finance |
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Consumer Credit Team of the Year
Winner: |
British Gas |
Shortlist: |
Barclaycard
Cabot Financial
GE Money
The Co-operative Financial Services |
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| Sponsored by: Marlin Group |
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| Presented by: Martin Dunphy, group chief executive officer |
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Contribution to the Credit Industry
Winner: |
Sir Royston Miles Goode QC |
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| Sponsored by: Fredrickson International |
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| Presented by: Simon Jones, group managing director |
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Corporate Social Responsibility Award
Winner: |
British Gas |
Shortlist: |
LaSer UK
Provident Financial
Shergroup
Unity Trust Bank
Wonga.com |
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| Sponsored by: Brethertons |
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| Presented by: Shaun Jardine, head of dispute resolution |
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Credit Card Provider of the Year
Winner: |
Vanquis Bank |
Shortlist: |
Clydesdale Bank |
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| Sponsored by: moneyvillage |
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| Presented by: Neil Simmons, group head of strategic partners |
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Credit Risk Team of the Year
Winner: |
British Gas |
Shortlist: |
Alstom
Mercedes-Benz Financial Services
npower Business – risk control team
Veolia Environmental Services |
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| Sponsored by: Callcredit Information Group |
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| Presented by: Mike Davies, business development director |
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Debt Counsellor of the Year
Winner: |
Lawrence McGinley, debt relief order intermediary, Baines & Ernst |
Shortlist: |
Andy Davie, debt counsellor, www.IVA.co.uk
Karen Farnell, senior debt counsellor, Fairpoint Group |
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| Sponsored by: Invocas Financial |
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| Presented by: Brian Ferguson, sales & marketing director |
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Factor & Discounter of the Year
Winner: |
Close Invoice Finance |
Shortlist: |
Absolute Invoice Finance
Bibby Financial Services
Venture Finance |
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| Sponsored by: LC Receivables |
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| Presented by: Sarah Roscoe, director |
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Fraud Prevention Team of the Year
Winner: |
British Gas Residential |
Shortlist: |
Barclaycard
Hewden Stuart
Prudential
Systemax Europe
The Co-operative Financial Services |
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| Sponsored by: Adeptra |
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| Presented by: Emma Mill, senior director of client management |
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Litigation Team of the Year
Winner: |
Brethertons |
Shortlist: |
HL Legal & Collections
Incasso
Moon Beever
Pannone |
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| Sponsored by: Robert Walters |
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| Presented by: Lewis Henderson, manager |
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Money Advice Initiative Award
Winner: |
Money Advice Trust |
Shortlist: |
Allied International Credit
Loop Customer Management
Payplan
Which? |
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| Sponsored by: The Lowell Group |
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| Presented by: James Cornell, chief executive officer |
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Mortgage Lender of the Year
Winner: |
Barclays |
Shortlist: |
The Co-operative Financial Services
Yorkshire Building Society |
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| Sponsored by: Optima Legal |
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| Presented by: Denise Loney, partner |
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Responsible Lender of the Year
Winner: |
The Co-operative Financial Services |
Shortlist: |
Sainsbury’s Finance
Wonga.com |
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| Sponsored by: Cabot Financial Group |
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| Presented by: Ken Maynard, group chief executive |
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Rising Star Award
Winner: |
Laura Nelson, project manager, British Gas Residential |
Shortlist: |
Joanne Hancock, dispute team manager, Bupa
Paul Logue, business credit referrals advisors, BT |
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| Sponsored by: 1st Credit |
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| Presented by: Charles Holland, sales & marketing director |
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