Asset Finance Firm of the Year
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Best Payment Culture
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Best Use of Technology (In-house solutions)
Winner: |
TDX Group |
Shortlist: |
Avance Group
British Gas Residential
HML |
Highly commended: |
BT |
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Best Use of Technology (Third-party solutions)
Winner: |
Callcredit |
Shortlist: |
Barclays Local Business / Experian
BCW Group / Arum Systems
Cabot Financial / Tieto
Draycir
Fraudscreen
Qire |
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Commercial Collector of the Year
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Commercial Credit Manager of the Year
Winner: |
Hayley Monks, head of SME credit & risk, British Gas Business |
Shortlist: |
Brian Morgan, credit services manager, Veolia Environmental Services
Carole Anne Morgan, credit manager, JVC Professional Europe
Colin Toye, commercial collections team manager, BPO Collections
Mick Freeman, interim credit manager, City Link |
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Commercial Credit Team (Other sectors)
Winner: |
Bupa Wellness |
Shortlist: |
Barclaycard Commercial
Moon Beever
Oriel
Pitney Bowes
Veolia Environmental Services |
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Commercial Credit Team (Utilities & Telecoms)
Winner: |
npower |
Shortlist: |
British Gas Business - Midlands Service Desk Ownership Team
BT |
Highly commended: |
British Gas Business – SME Credit |
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Consumer Collector of the Year
Winner: |
Tracey Bailey, collections negotiator, Lowell Group |
Shortlist: |
Mark Bostock, specialist collector, Lloyds Banking Group
Graham Boyd, senior collector, BPO Collections
Lisa Faulkner, telephone debt negotiator, direct legal & collections
David Matthewman, senior collections agent, First Data
Dan Turrell, account officer, Cabot Financial |
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Consumer Credit Manager of the Year
Winner: |
John Adams, collections manager, Cabot Financial |
Shortlist: |
Dr. Taher Attaran, head of group credit risk management oversight, Bradford & Bingley
Jonathan Coburn, credit and collections manager, Ann Summers
Anne Collins, collections manager, BPO Collections |
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Consumer Credit Team of the Year (Other sectors)
Winner: |
Admiral Group |
Shortlist: |
Cabot Financial
first direct
Lloyds Banking Group (HBOS Customer Priority Team)
Marlin Financial Services |
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Consumer Credit Team of the Year (Utilities & Telecoms)
Winner: |
Orange |
Shortlist: |
British Gas Residential - Energy Debt Collections (Debt Sale team)
British Gas Residential - Energy Debt Collections (Twilight team)
British Gas Residential - The Debt Collection Agency Team
Severn Trent Water |
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Contribution to the Credit Industry
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Corporate Social Responsibility Award
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Credit Card Provider of the Year
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Credit Risk Team of the Year
Winner: |
Wonga.com |
Shortlist: |
British Gas Business
Veolia Environmental Services |
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Debt Counsellor of the Year
Winner: |
Diane Watson, debt counsellor, Payplan |
Shortlist: |
Sharon Bailey, customer service adviser, Chiltern
Ronnie Dakin, mentor, National Debtline
Michelle Evans, head of account management, Blair Endersby
James Varley, senior debt counsellor, Debt Advisory Line |
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Factor & Discounter of the Year
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Fraud Prevention Team of the Year
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Home Credit Provider of the Year
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Litigation Team of the Year
Winner: |
Shoosmiths |
Shortlist: |
20:20 Mobile Group
Brethertons
Harper Macleod
Lester Aldridge Fast Track
Moon Beever
Pannone
The Lewis Group
Weightmans |
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Responsible Lender of the Year
Winner: |
HSBC |
Shortlist: |
Norwich & Peterborough Building Society
Wonga.com |
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